26416 - Trauma Informed Conflict De-Escalation - October 9

Title: Trauma Informed Conflict De-Escalation: Creating and Maintaining a Safer Environment for You and Your Clients

Presented By: Katie VonDeLinde, MSW, LCSW

Program #: 26416

Date(s): Thursday, October 9, 2025

Time: 1:00 PM – 4:15 PM, Central Time

Format: Live Interactive Webinar, Synchronous Distance Learning

Location: Online

CE Credit Awarded: 3 [General] CE Credits

Total Minutes of Educational Instruction: 180 Minutes

Fee: $69; fee collected at registration includes attendance for the training and CE certificate issuance

 

Agenda:

1:00 PM – 2:30 PM (90 minutes)

1.       Self-examination of safety and conflict

2.       Conflict practitioner well-being

a.       Defining concepts

                                                   i.      Secondary traumatic stress

                                                  ii.      Empathic strain

                                                iii.      Flourishing

                                                iv.      Compassion satisfaction

b.       Strategies to increase flourishing and satisfaction

3.       Trauma informed care

a.       Defining concepts

                                                   i.      Trauma informed care

b.       5 Trauma informed care principles

1.       Broad view of safety

2.       Trustworthiness and transparency

3.       Collaboration and mutuality

4.       Empowerment, voice, and choice

5.       Attend to cultural, historical, oppression and power

c.       Discussion: how are trauma informed care principles supported in your workplace? How are they related to conflict de-escalation?

4.       Conflict

a.       Defining conflict

b.       What makes conflict difficult?

c.       What conflicts come up for you at work?

                                                   i.      Clients

                                                  ii.      Colleagues

                                                iii.      Systems

d.       Combination of conflict and trauma

e.       Intensity and aggression

 

 

2:30 PM – 2:45 PM – BREAK

 

2:45 PM– 4:15 PM (90 minutes)

1.       Conflict De-escalation

a.       Relational interaction

b.       Emotions and cognitions

c.       Steps of trauma informed de-escalation

d.       De-escalation with boundary setting or rule violation

e.       Steps of de-escalation

                                                   i.      Model from safewards

1.       Safer

2.       Clarify

3.       Resolve

4.       Regulation and co-regulation

2.       Conflict De-escalation continued:

a.       Important components of de-escalation

                                                   i.      Body language

                                                  ii.      Gain time

                                                iii.      Clarify with empathy

                                                iv.      Boundaries

                                                 v.      Work out possible agreements

                                                vi.      Strategize around agreements

                                              vii.      Debrief

3.       Practice-Case studies

a.       Client in office escalating anger

b.       Client yelling at receptionist

c.       Treatment team meeting devolving

4.       Check Out

a.       What de-escalation steps are key for your work?

b.       How might increased trauma informed practices and practitioner well-being reduce the need for conflict de-escalation?

c.       What concerns do you have about your practice?

 

Speaker Bio: Katie VonDeLinde, MSW, LCSW is an energetic and passionate social worker who teaches, advocates, writes and thinks on issues of social work ethics, gender, economic, and racial justice, intimate partner violence, safety, and holistic, empowering social work. Ms. VonDeLinde has advocated for the rights of survivors of violence for over twenty years including as Assistant Director of a DV program in rural Iowa and as program director for an urban economic advocacy intimate partner violence program providing nationwide trainings to thousands of social workers and advocates on the intersection of economics and violence. Ms. VonDeLinde is an award-winning adjunct faculty member at the Brown School of Social Work at Washington University, an expert advisor to the Center for Survivor Agency and Justice,  a social worker/health educator at a hospital based domestic violence program in St. Louis and co-director of KMCV consulting, LLC.

 

Learning Objectives:

1.       Define trauma informed care and provide two examples of trauma informed strategies that could be implemented in an organization or practice

2.       Describe the connection between trauma informed care, employee well-being, safety, and the ability to provide skillful, empathic conflict de-escalation

3.       Discuss conflict de-escalation skills to implement in an organization or practice

4.       Compare and contrast safety and safer; and, describe tools for increasing safety in organizational environments

 

Description: Clients facing a myriad of life’s challenges can show up in our organizations and practices as frustrated and agitated. When we as practitioners are also on-edge, tensions can escalate quickly. This workshop uses trauma-informed concepts to explore safety in our organizations and explores how we can increase practitioner well-being as a strategy to decrease tension and de-escalate conflict. Through case studies, we will explore conflict and build on our tools to de-escalate conflict in productive, trauma-informed, strengths-based ways while attending to safety for all.

 

Target Audience: Social Workers, Counselors, and/or other Mental Health Professionals

 

Accreditations:

Missouri Institute of Mental Health (MIMH)

The University of Missouri-St. Louis, Missouri Institute of Mental Health will be responsible for this program and will maintain a record of your continuing education credits earned.

MIMH awards 3 clock hour(s) or 3.6 contact hour(s) (.36 CEUs) for this program, including 0 clock hour(s) towards ethics, 0 clock hour(s) towards suicide prevention, and 0 clock hour(s) towards cultural competency.

 

National Board for Certified Counselors (NBCC)

MIMH is an NBCC - Approved Continuing Education Provider, No. 6339 (ACEP^TM) and may offer NBCC - approved clock hours for events (or programs) that meet NBCC requirements. Sessions (or programs) for which NBCC – approved clock hours will be awarded are identified in the program bulletin (or web site). The ACEP is solely responsible for all aspects for the program.

3 clock hour(s) are offered to the participant for this program.

 

Association of Social Work Boards (ASWB) ACE

University of Missouri - St. Louis, Missouri Institute of Mental Health, Professional Training Center, provider number: 1880, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: September 5, 2025 – September 5, 2028. Social workers completing this course receive [3] [general] continuing education credits.

 

NAADAC, the Association for Addiction Professionals, Approved Education Provider

This course has been approved by the University of Missouri - St. Louis, Missouri Institute of Mental Health, Professional Training Center, as a NAADAC Approved Education Provider, for [3] CE(s). NAADAC Provider #312308, University of Missouri - St. Louis, Missouri Institute of Mental Health, Professional Training Center is responsible for all aspects of its programing.

 

Accommodations Policy: Individuals with disabilities are encouraged to contact MIMH, Professional Training Center in writing at conferences@mimh.edu , as early as possible to request reasonable accommodations, such as ASL interpreters, alternate format materials, and map of accessible features.

 

Grievance Policy for UMSL | MIMH, Professional Training Center:

Complaints about Course Content, Speakers, Facilities, Nonreceipt of Certificates, Miscellaneous:

UMSL | MIMH, Professional Training Center is committed to providing quality professional continuing education trainings. If you experience dissatisfaction with the quality of services provided, the course content, speakers, facilities used, certificates or nonreceipt of certificates, etc., please email conferences@mimh.edu to notify UMSL | MIMH, Professional Training Center of your grievance. UMSL | MIMH, Professional Training Center CE Director, Kelly Gregory (kelly.gregory@mimh.edu ) and Social Work Consultant, Megan Galmiche (megan.galmiche@mimh.edu ) will review the grievance and will provide a response within 10 business days of communication. All grievances and actions taken to resolve the grievance will be documented, kept confidential, and only used to improve future courses.

Refund and/or Cancellation Requests:

If you are unable to attend and/or exhibit, we ask that you notify us as soon as possible at conferences@mimh.edu . Cancellations received in writing 5 business days prior for online programs, and 30 business days prior for in-person programs prior to the date of the program will be refunded, less a processing fee. For registrants, you may send a substitute, but we ask that you notify us in writing of this change at conferences@mimh.edu . If you do not attend or send a substitute, you or your employer will be responsible for the registration fee and/or exhibit fee in full.

 

Course Completion Requirements:

1. Attend course
2. Submit the online course evaluation
3. Your CE Certificate will be available in your Canvas account upon submission of the course evaluation

 

Deadline to Register: Registrations may be taken up until one hour before the start of the program to allow for time to receive instructions and login.

 

System Requirements:

• An internet connection – broadband wired or wireless (4G/LTE or 5G)
• Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth. Participants’ audio and video functionality will initially be off during the webinar. Participants may choose to turn on their own video and/or audio, but are not required to. Participants may type questions in the Q&A or Chat functions in Zoom. The host or speaker will read each question/comment and respond to them during the training.
• A webcam is not required for participants. Participants may choose to turn on their own video and/or audio, but are not required to. The speaker and the host will have their webcam and audio functionality turned on throughout the webinar, so you may see the speaker, host, and slides.

 

Certificate of Credit:

1. Certificate of credit will be available in your Canvas account after the course evaluation has been submitted
2. Save your certificate of credit and any pertinent course information (flyer, brochure, program, schedule, agenda, etc.) for your records
3. UMSL | MIMH, Professional Training Center will maintain a record of your attendance and certificate of credit for seven years after program start date

 

Organization Responsible for Course:

UMSL | Missouri Institute of Mental Health, Professional Training Center

RCEW Building

8225 Florissant Rd.

St. Louis, MO 63121-2020

Website: www.mimhtraining.com 

Contact Information: conferences@mimh.edu | 314-516-8419